RETURNS &
EXCHANGES.
Client Care Policy
Need Assistance?
If you received a damaged item or need help processing a unique exchange, our concisely trained client care team is ready to assist.
assignment_return Return & Shipping Policy
We hope you love every piece of your Breakpoint GVL purchase, but we completely understand that returns are occasionally necessary. We gladly accept returns and exchanges on any unwashed and unworn merchandise, with original tags intact, within 14 days of purchase. Online orders will be refunded within the same 14-day window, minus original shipping costs. If you paid shipping on your original order, return and exchange shipping is at your own expense; if we shipped your order at our expense, we cover the cost of sending it back.
Every online order is carefully packed and shipped directly from our Greenville, SC boutique within 2-5 business days. Require expedited service for a match or tournament? Contact us at proshop@breakpointgvl.com, and our client care team will do everything possible to accommodate your timeline.
Conditions for Return
- circle All original tags must be securely attached to unwashed, unworn items.
- circle Online refunds are issued less the original shipping costs.
- circle Return and exchange shipping is paid by you when you paid shipping on the original order. When your order shipped at our expense — free shipping over $149, or in-store pickup — we cover the return.
- close Sale items, as well as personalized or embroidered pieces, are final sale and cannot be returned or exchanged.
sync_alt How to Initiate
Online Portal
Visit our returns portal and enter your order number and zip code. Select the items you wish to return and whether you prefer an exchange, store credit, or a refund to your original payment method.
Print & Pack
Securely pack the items in the original packaging and send them back to our Greenville boutique. If you paid shipping on your original order, return and exchange shipping is at your own expense — choose any carrier you like and keep your tracking number until your refund lands. If your order shipped at our expense (free shipping over $149, or in-store pickup), we will email you a prepaid label with nothing to pay at drop-off.
In-Store Returns
Online orders can be returned in person at our Greenville boutique for an immediate refund, exchange, or store credit—with no shipping to pay either way.
schedule Refund Processing
Please allow 3-5 business days for our warehouse to process your return once it arrives. You will receive an email confirmation when your refund has been issued. Note that it may take an additional 3-7 business days for the funds to reflect on your credit card statement depending on your financial institution.